Last updated: December 2024
1. Introduction
Forthcast ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify inventory forecasting application.
2. Information We Collect
When you install and use Forthcast, we collect the following information from your Shopify store:
- Product information (titles, SKUs, variants, inventory levels)
- Order history (order dates, quantities, product information)
- Store information (store name, email, currency, timezone)
- Contact information you provide (email address for alerts)
We do not collect or store customer personal information from your orders, only aggregated sales data.
3. How We Use Your Information
We use the collected information to:
- Generate demand forecasts and inventory recommendations
- Calculate safety stock levels and reorder points
- Send low stock alerts and notifications
- Improve our forecasting algorithms and services
- Provide customer support
4. Data Storage and Security
Your data is stored securely on servers located in the United States. We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure database storage with encryption at rest
- Regular security audits and monitoring
- Limited employee access to data
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service providers who assist in operating our application (e.g., email delivery services)
- Legal authorities when required by law
6. Data Retention
We retain your data for as long as your account is active. Upon uninstallation of the app:
- Your data will be retained for 30 days in case you reinstall
- After 30 days, all data will be permanently deleted
- You may request immediate deletion by contacting us
7. Your Rights
You have the right to:
- Access your data stored in our system
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
8. GDPR Compliance
For users in the European Economic Area (EEA), we comply with GDPR requirements. We process data based on legitimate interest to provide our services. You may exercise your GDPR rights by contacting us.
9. Cookies
Our application uses essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our application.
11. Contact Information
For any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Email: info@forthcast.io